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Refund and Returns Policy

Ecofine > Refund and Returns Policy

Return & Refund Policy

Last updated: 30th April 2023

Thank you for purchasing our services at Gloclien Systems. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

1. Interpretation and Definitions

1.1 Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

1.2 Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to GLOCLIEN SYSTEMS LTD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by you to purchase goods from us.
  • “Service” refers to the website.
  • “Website” refers to GLOCLIEN, accessible from https://climateandenergy.co/.
  • “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so. The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party, not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision using a clear statement. You can inform us of your decision by:

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment that you used for the order, and you will not incur any fees for such reimbursement.

3. Conditions for Returns

For the goods to be eligible for a return, please ensure that:

  • The goods were purchased in the last 14 days.
  • The goods are in the original packaging.
  • The following goods cannot be returned:
  • Goods made to your specifications or personalized.
  • Goods that, according to their nature, cannot be returned, deteriorate rapidly, or have expired.
  • Goods that are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery.
  • Goods that, after delivery, are inseparably mixed with other items.

In our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

4. Non-returnable Items

  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Perishable goods such as food, flowers, newspapers, or magazines

5. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, follow these steps:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank, since there is often some processing time before a refund is posted.

If you have completed these steps and still haven’t received your refund, please contact us at sharifadan@gmail.com.

7. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sharifadan@gmail.com.

9. Shipping Returns

To return your product, mail it to the address provided upon contacting us. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. For expensive items, consider using a trackable shipping service or purchasing shipping insurance.

10. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: